GMM Explores Social Media Landscape to Better Support our Customers
Forget the Cool Factor — Today it’s About Listening to and Supporting You.
When you’re a social enterprise like Good Measure Meals™ — one which donates 100% of your proceeds to our nonprofit parent organization — you understandably keep your marketing expenses to a minimum. Instead, you focus even more intently on enagaging customers in a conversation — whether real or virtual — so that you can provide them with a better, more personalized level of service and support.
That works to our advantage, since no other gourmet meal provider is fortunate enough to be powered by individuals who are passionately dedicated to promoting health and wellness for everyone in our community. And no other gourmet meal provider makes such a concerted effort to listen to our customers so that we can support you and constantly adapt to your evolving needs.
While Philip, Harmony and Katherine in Customer Service are only a phone call or an email away, many times our customers prefer to communicate with us in other ways. Whether it’s simply by posting on our Facebook page, taking one of our weekly online menu surveys, or commenting on an article in our online newsletter — EVERY customer interraction is invaluable to us. So it’s important that we continue to search for new ways to get your feedback and provide you with the most relevant information possible to help you to live a healthier life.
And what better way to do that than to ask you to consider taking a very brief survey about your use (or non-use) of social media?
We understand that it’s not for everyone, but it’s become an increasingly convenient and cost-effective way for GMM to provide our customers a higher level of support. Even if Facebook isn’t your thing, there may be a great blog about exercise or nutrition that you follow. Or if you don’t give a tweet about Twitter, but love watching cooking demos on YouTube, you know more about social media than you may think.
We sincerely hope you’re take a few minutes to complete our survey. We’re not necessarily interested in what is cheap or cool, but we are definitely interested in being relevant to you and finding out more about how you’d like to interact with us. After all, your satisfaction is our number one priority!